CUSTOMER POLICY ACKNOWLEDGEMENT
By proceeding with the booking or staying at Staeg Service Apartments, you acknowledge and accept the outlined stay policies. It is imperative to thoroughly
review and comprehend these policies:

1. BOOKING PROCEDURE
You may submit your booking request through the online/offline booking form or by sending us an whatsapp text or call on the contact details provided . If the accommodation type you have requested for is available in your required dates, we will notify you about the same and intimate the advance payment amount required to confirm your reservation. Up till this point, your booking is not confirmed. You will have to make the payment online or in person within the given time frame of the booking request unless otherwise agreed upon. On receipt of the payment within the stipulated time frame, we will share the booking
confirmation with you via whatsappl. In case your payment arrives later than the given time frame of the booking request, your booking will be deemed subject to availability at the time of receipt of the payment and it shall be up to our sole discretion of company whether to accept or reject your reservation.

2. PAYMENT
2.1. Payment is to be made in Indian Rupees only.
2.2. Full payment is due at the time of booking/check-in as per the policy of the respective booking.
2.3. Payment must be made in cash or online Wallets (like google pay, Paytm Wallet,PhonePe Wallet) or valid credit or debit card, which has an expiry date 
        that is later than the date on which the intended stay in the Property will end.
2.4. Prices are quoted in Indian Rupees and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the
        booking (see 4.5).
2.5. All prices quoted are inclusive of Goods & Services Tax (unless otherwise stated) and you will be required to pay Goods & Services Tax (where chargeable)
       at the prevailing rate as per the discretion of the company.
2.6. Invoices/Receipts confirming the booking will be dispatched as part of the booking procedure.
2.7. Should your account be overdue for payment we reserve the right to charge interest at 4% above the Reserve Bank of India base rate from the due date for
        payment.

3. ADDITIONAL CHARGES
3.1. All additional charges will be incurred by the guests in case of the following –
3.1.1 breakages, loss or damage to the Property or any of its contents;
3.1.2 cleaning / specialist treatment charges where more than routine cleaning is needed or
3.1.3 smoking has occurred in a non-smoking apartment; 
3.1.4 additional housekeeping services (details available on request); 
3.1.5 lost keys, electronic fobs or car park passes; 
3.1.6 Electricity charges (billed on actual usage) as per the number of days of stay and discretion of the company; 
3.1.7 any other financial loss to us e.g. where damage means the Property cannot be immediately reoccupied and our administrative costs.
3.2. A written statement of the Additional Charges will be sent to you at the time of check out or at the time prior to stay if additional housekeeping services
        are required for stay.
3.3. Where the level of the Additional Charges are not stated in these Conditions, we will charge the actual cost of the cleaning, replacement, repair, services            or loss (as appropriate) to you, together with any administration costs.

4. CANCELLATIONS & REFUNDS
       All bookings made for our Staeg Service Apartments are Non-Refundable, Non Cancellable & Non-Modifiable under any conditions.
4.1 Cancellation Policy – Please note, all reservations are completely non modifiable and non  cancellable. If it is cancelled, modified or in case of no-show, the         total price of the reservation will be charged.
4.2 Prepayment Policy – The total price of the reservation will be charged at the time of booking or as per the discretion of the company. All payments are                non refundable.
4.3 Your Booking will be confirmed only after receipt of Advance Payment, if Advance Payment is not received on or before arrival date, then your booking will         be cancelled automatically. All payments are non-refundable. Receipts & Invoices will be provided for all payments & bookings.
4.4 No other Cancellation or Pre-Payment policy will supersede this above stated Policies unless otherwise specified clearly over email by our Sales Team.
4.5 In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavors to obtain a refund of accommodation           
      charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let (processing fee
      applies) and may be subject to a cancellation charge. All such exceptional refunds are solely at the discretion of management and will only be applicable if        confirmed in writing by us over email.
4.6 Where a Guest wishes to extend the period of stay in the Property written notice through email should be given to us as soon as possible.
4.7 We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been       
       booked for all or part of the required extension period.
4.8 We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately         that we confirm the availability of the Property or alternative apartment(s) to the Guest or to you.
4.9 All refunds, if any, are subject to deduction of any transaction fees charged by the merchant banks/payment gateways.
4.10 These Conditions apply to any extension of the booking in the same way that they apply to the original booking.
4.11 Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel     
        arrangements, whether caused by act of God, industrial action, or other circumstances not being our fault will not reduce or cancel your liability for the       
        full cost of the booking, and if applicable, cancellation charges will apply in accordance with this policy. You are therefore advised to take out
        adequate travel insurance to cover your losses in such situations.

5. ARRIVALS AND DEPARTURES
5.1. Check-in is from 11 a.m. on the date of arrival unless otherwise specified by the property.
5.2. Check out is before 10 a.m. hours on the date of departure.
5.3. You should contact us at least 24 hours prior to arrival at the Property to confirm the arrival time and the key collection procedure for the Property.
5.4. The check out will be confirmed only when the Manager confirms after going throughthe procedure for check out.
5.5. Out of hours check in is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required please
        contact us in advance.
5.6. Failure to check out on time may result in extra charges commensurate with the level ofinterruption caused.

6. NO TENANCY CREATED
6.1. The Property is not for use as the principal or additional home or residence of the Guests. The Property is only to be used either as temporary       
        accommodation, holiday accommodation, or as accommodation in connection with the business needs of you, your organization and/or the Guests, as
        appropriate. No one/no person other than the Guests have the right to use the Property.
6.2. These Conditions amount to a contractual agreement for the use of the Property either as temporary or holiday accommodation ancillary to the       
        requirements of your/the Guests’ business and do not create a tenancy of the Property (periodic or otherwise). No relationship of landlord and tenant is
        created between us and the Guests.
6.3. These Conditions constitute an excluded agreement under the relevant sections of the The M.P. Accommodation Control Act, 1961 or any other relevant 
        provisions of law and cannot be construed as any right of tenancy/ sub – tenancy / lease / sub – lease etc.

7. ACCOMMODATION
7.1. We cannot guarantee the exact apartment number(s) prior to arrival but will accommodate the Guests in apartment(s) of an equivalent standard and
        nearby location. No refund will be payable in such circumstances.
7.2. The Property is only to be used by the maximum number of Guests suitable for the Property, as advertised by us. All Guest names should be submitted at          the time of booking. Any variation in the identity of the Guests must be notified to us in writing in advance of arrival. The Property must not be slept in by
        any other persons. All Guests must have identification documents with them on arrival for checking.

8. FACILITIES AND SERVICES
8.1. The price for the use of the Property varies by the Type & Category of Apartmentselected and may include:
8.1.1. The supply of water, electricity, gas, sewerage, (as applicable);
8.1.2. Payments in respect of Municipal/Property Tax;
8.1.3. Tata Sky TV fee;
8.1.4. Telephone landline rental;
8.1.5. One broadband WiFi internet connection;
8.1.6. Housekeeping service (including general cleaning, changing of linen and towels, making of beds, garbage removal);
8.1.7. Supply of fresh bed linen and towels; and
8.1.8. Routine maintenance, e.g. light bulb changes.
8.2. The price for the Property does not include:
8.2.1. items listed at condition 3.1 above;
8.2.2. telephone call charges; or
8.3. We cannot be held responsible for any failure or interruption of services to the Property, or for any damage, disruption or noise caused as a result of repair
        works being carried out in another part of the building.

9. ACCESS
9.1. Guests do not have exclusive access to the Property and we, our staff and contractors have the right of access to the Property at all reasonable times     
       (and at all times, in the case of an emergency) without notice to the Guests.
9.2. Housekeeping visits to the Property will occur without notice in the time slot detailed in the Welcome Folder at the Property.
9.3. We will issue one set of all necessary keys, fobs and car park access passes (if applicable) for each apartment, unless otherwise requested in .We will
        retain a full set of keys for access to the Property.

10. GUESTS’ LIABILITIES
10.1. Guests must comply with the regulations for use of the Property set out at the time of booking , located in the Property. If any Guest breaches any of these Conditions or the
regulations we reserve the right to request the Guest to vacate their apartment
immediately, without refund.
10.2. Smoking is not permitted in any Property.
10.3. Unless explicitly specified, Pets must not be kept at or allowed to visit the Property.
10.4. Guests are responsible for the safety of their own belongings and the behaviour of their children whilst at the Property.
10.5. Guests must use the Property responsibly and with respect for other guests staying in nearby apartments.
10.6. Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of arrival, wear and tear allowing, and must     
          leave the Property in the same state of cleanliness and general order as it was on arrival, in order to avoid incurring any Additional Charges.
10.7. Guests must notify us of all damage, loss or broken items, or matters requiring maintenance, in the manner set out in the Welcome Folder.
10.8. Guests’ belongings must be removed from the Property on the date of departure. All lost property will be kept by us for a maximum of one month from 
          the date of discovery, and thereafter may be discarded.
10.9. Regular servicing and cleaning of the Property is essential in order to maintain our high standards and minimize health and safety risks and fire hazards
          to Guests and our staff. Accordingly, the Property must be kept free of unnecessary clutter and excess personal belongings, in order that the regular         
         cleaning and servicing of the Property by our staff is not hindered in any way.
10.10. We reserve the right to terminate Guests’ stay prior to their scheduled departure  date should the weekly cleaning and maintenance of the Property
            not be possible owing to excess clutter or disarray caused by Guests’ belongings.

11. BROADBAND AND TELEPHONE
11.1. We are not responsible for loss or damage to Guests’ own computers or other electronic items whilst in the Property or whilst
          connected to the broadband connection at the Property if any.
11.2. Guests must not use the broadband connection (if available) at the Property for illegal or immoral purposes.

12. HEALTH AND SAFETY
Ensuring a safe environment is our top priority. Guests are kindly requested to adhere to all posted health and safety guidelines while on our premises. Your cooperation helps maintain a secure and enjoyable experience for everyone

13. CIRCUMSTANCES BEYOND OUR CONTROL
13.1 The provision of accommodation and services by us under these conditions is subject to any unexpected and uncontrollable events (e.g. industrial     
         disputes, acts of God, war, etc.) for which we shall not be liable.
13.2 Engaging in any behavior that is illegal, illicit or disrupts the societal environment, causes discomfort to other guests, or violates house rules may lead to
         the management denying further stay. Guests engaging in such activities will be solely responsible for any resulting mishaps or legal actions, and the
         management holds the right to refuse further stay or take appropriate actions.

14. FEEDBACK AND COMPLAINTS
14.1 We welcome feedback from our guests. If you are not entirely satisfied with the service offered you should notify Guest Services in the first instance.  If
         the problem cannot be resolved during your stay please contact us via Email or whatsapp . Our policy is to acknowledge complaints within 2 working
        days.

15. DATA PROTECTION AND PRIVACY
We do not share your data with any third party whatsoever unless mandated by the government or related regulatory/legal bodies. No information of guests is provided for any marketing purposes to any commercial agency.

16. GENERAL
16.1. Paragraph headings do not affect the interpretation of these Conditions.
16.2. Notice in writing means by email only.
16.3. We are not liable for loss or damage to Guests’ belongings, however caused. Guests should ensure their own insurance policy covers these items during
          their stay at the Property.
16.4. These Conditions apply to all bookings, even those NOT made on our online booking forms, and over-ride all other terms and conditions on such booking
          forms.
16.5. These Conditions apply in full to the extent that they are not expressly varied by us in writing and such variation is notified to you.
16.6. These Conditions are governed by the laws of India and any dispute about these Conditions shall be submitted to the exclusive jurisdiction of the courts
          of New Delhi, India.
16.7. We reserve the right to change these terms and conditions at any time.

17. OCCUPANCY LIMIT IN THE APARTMENTS
17.1 Studio – Upto 3 Adults (3rd guest chargeable extra)
17.2 One Bedroom Apartment – Upto 4 Adults (3rd & 4th guest chargeable extra)
17.3 Two Bedroom Apartment – Upto 6 Adults (5th & 6th guest chargeable extra)
17.4 Three Bedroom Apartment – Upto 9 Adults (7th, 8th & 9th guest chargeable extra)
17.5 Children above 12 Years are considered Adult guests.
17.6 Extra guest charges are applicable.
17.7 Extra Beds/mattress are provided only if there are Extra guests billed in your stay.
Your cooperation ensures a  smooth and enjoyable experience for all guests.